FLIR GOVERNMENT SYSTEMS SERVICE

With the purchase of a FLIR Government Systems product, the customer receives the assurance that the product will perform to specifications. FLIR strives to maintain the highest standards in the design, manufacturing, and the after-sales service of all its products. This philosophy is part of our commitment to you, the customer.

FLIR and its sales representatives have a variety of standard service contracts that provide on-site and off-site factory service. These factory service programs can insure the customer quick response time at a fixed cost. If interested in this service, please contact our customer service manager or the local sales representative. A customer service representative will assist you with the return of your system.

PORTLAND SERVICE CONTACT INFORMATION

System Types:

  • UltraMedia Products
  • SAFIRE Series Products
  • Star SAFIRE Series Products
  • BRITE Star Series Products
  • Star Series Products

For technical questions and troubleshooting support:

Ultra.Media.Service@FLIR.com
Star.SAFIRE.Service@FLIR.com
BRITE.Star.Service@FLIR.com
For all other support and to receive a Return Material Authorization (RMA) number, contact Portland Service Operations: Toll Free Service 1-800-868-0639 or RMA.Request@flir.com

BOSTON SERVICE CONTACT INFORMATION

System Types:

  • MARK II
  • MARK III
  • Ultra 7000 / 7500
  • Ultra 8000 / 8500 / FW
  • SeaFLIR I, II & III
  • TacFLIR II & III
  • Talon
  • Recon
  • Recon III Series
  • SeeSpot Series
  • Ranger I, II & III
  • HISS
  • MARK III
  • Ultra 7000 / 7500
  • Ultra 8000 / 8500 / FW
  • SeaFLIR I, II & III

For technical questions and troubleshooting support:

Imagingboston.Support@FLIR.com
For all other support and to receive a Return Material Authorization (RMA) number, contact Boston Service Operations: Toll Free Service 1-866-FLIR-911 (1-866-354-7911)

UK SERVICE CONTACT INFORMATION

System Types:

  • Ultra 4000
  • UltraMedia Series
  • Star SAFIRE Series Products
  • Leo 2 A1, A2 & A5
  • Ultra Force 2, 2+ and EP
  • Star Q Products
  • U275 Series
  • MARK II & III
  • Ultra7000 / 7500
  • Ultra8000 / 8500 / XR / FW
  • SeaFLIR Series
  • ThermoVision 1000 Series
  • ThermoVision 2000/3000 Series
  • ThermoVision MilCam Series
  • ThermoVision Ranger Series

UK Service Operations:

Phone Service +44 (0) 1732 221234
Email Service service@flir.uk.com

SWEDEN SERVICE CONTACT INFORMATION

System Types:

  • ThermoVision 1000 Series
  • ThermoVision 2000/3000 Cores
  • ThermoVision 2000/3000 MS Series
  • Ranger HRC E/S/U/X
  • Ranger HRC MS Series
  • Ranger II/III MS Series
  • ThermoVision Integrator 6/24
  • ThermoVision POD
  • ThermoVisiion Sentry UC
  • ThermoVision Integrator 5/20
  • ThermoVision Sentinel
  • ThermoVision Sentry II
  • RWSS SR, MR, LR
  • DV/SA Vehicle Cameras

Sweden Service Operations:

Phone Service +46 753 25 00
Email Service flir.gss.support@flir.se